Unless a clear production error has been made by Splash the Ink that is in obvious conflict with the specifications provided on the confirmed production order, no returns of decorated merchandise will be accepted. Splash the Ink retains the sole and complete discretion to authorize (or refuse to authorize) the return of any product purchased by Customer. Any and all returns must be pre-authorized by Splash the Ink! This pre-authorization is only complete upon provision of a return authorization number and return shipping address!
WHAT can be returned?
Any product with a major production error, one that has been damaged during shipping, or one that was provided in the incorrect size. No refunds will be given if the correct size was delivered but doesn’t fit correctly. There are sizing charts for every apparel item that should be followed.
WHEN do items need to be returned by?
Items must be returned within 15 days of shipping/pickup date.
WHERE do items need to be returned to?
3450 Sawtelle Blvd.
Los Angeles, CA 90066
HOW do customers return items?
Ship/drop off the product to the correct address, after given a return authorization in writing.
SHIPPING for returns?
Original shipping rates are not refunded. Splash the Ink pays for shipping on the returned product.
CREDIT for returns?
No credits will be given for returned items at this time. Splash the Ink will either give a refund, or resend a new, undamaged product, whichever you chose.
In the case of an order cancellation prior to production, all returns of undecorated product to the distributor from which it was secured (if requested prior to production) will incur a 25% restocking fee (with a minimum restocking fee of $5.00) unless a shipping or inventory error is acknowledged IN WRITING by Splash the Ink.
Charge-back fees and other bank fees
Customer understands and agrees that all products purchased, produced and shipped are considered a final sale for which no refunds will be given or provided except as expressly provided herein. As such, Customer agrees and acknowledges that by purchasing any product from Splash the Ink, Customer shall be solely responsible for and shall bear (and/or reimburse)Splash the Ink for any bank fees, charge-back fees, or fees billed or charged to Splash the Ink from any credit card company, merchant bank or other source of payment that is issued at the request of the Customer outside of the expressly provided methods of return.
Stated another way, should the Customer request a refund or chargeback from any credit card company, merchant bank or other source of payment processor against the purchase of Splash the Ink products, and should said card company, merchant bank or other payment provider debit any portion of an invoice payment made to Splash the Ink and thereafter impose any fees to Splash the Ink at the request of said Customer, Customer shall reimburse Splash the Ink for the amount of said charge back fee and the initial purchase amount (the “total amount”). Further, by purchasing any product from Splash the Ink, Customer expressly authorizes Splash the Ink to collect the stipulated payment/charges to be made to Customer’s credit card account or checking account (the same being the method of payment presented previously by the Customer) in the amount of said “total amount” plus a twenty-five percent (25%) administrative fee to cover the costs and time involved with this payment re-collection process. Customer acknowledges and agrees that the policy set forth in this paragraph provides for reimbursement to Splash the Ink for chargeback or bank fees incurred, is fair and reasonable and is not a penalty clause or provision.
Pursuant to the terms and conditions contained herein, if Splash the Ink receives notice that any credit card charges are disputed, Splash the Ink will not hesitate to file a Civil Complaint against the Customer for the entire purchase price, PLUS all costs and fees outlined herein above, plus all costs of judgement and collection, including but not limited to attorney’s fees, court costs, filing fees, all credit card fees, service charges or expenses, 1 1/2% interest per month on all unpaid or delinquent amounts or expenses due, whatsoever, in order to collect those amounts owed. Customer agrees to be responsible for all costs as provided herein above.